REFUND

Any item purchased online must be returned to Tuday's Artisan, LLC within 30 days of the date of purchase for a refund minus a Restocking Fee of $10.00, Sales Receipt Handling Fee of $0.99, Sales Receipt Shipping & Insurance Fee and Credit Card Transaction Fees of 3.6% of total order amount. The buyer must pay for return freight to our store location, including insurance to cover damaged or lost parcels and the insurance must be sufficient to cover the buyer's loss. We have the right to refuse a refund based upon the condition of the item being returned. If you are considering return of items to our business, please read the following restrictions before proceeding:

1. All of the contents and parts must be in the original box, unopened, undamaged and in the wrapper and/or the inspection sticker intact.
2. All packages received by the customer from the freight carrier that are damaged require written verification by the carrier before a return can be considered if an insurance claim is to be submitted.
3. The purchaser must email us with an explanation of what is being requested and include with the return the Sales Receipt.
4. Content packaging must not be damaged, blemished, abused or misused in any way.
5. The return package requires insurance to cover loss, damage or tampering of the package.
6. The consumer must pay for exchange freight to and from our facility.
7. Paint and hobby glue are not returnable items for refund, exchange or substitution.

CANCELLED ORDERS

Orders will not be cancelled once in transit through UPS and the USPS. Refer to our Return Policy for a partial refund.

EXCHANGES AND SUBSTITUTIONS

Tuday's Artisan, LLC d/b/a Tuday's Hobby Models or Tuday's Craft & Gift will upon email request exchange or substitute an item of equal value for items purchased. Equal value means of same price and weight. Item Substitution and/or Exchanges must be received at our facility within 60 days of the date of purchase. Other restrictions apply to this offer. The buyer must pay for return freight to our store location, including insurance to cover damaged or lost parcels and the insurance must be sufficient to cover the buyer's loss. We have the right to refuse the substitution and/or exchange based upon the condition of the packaged item. We will not exchange paint or hobby glue.

WARRANTY

Tuday's Artisan and affiliates Tuday's Hobby Models and Tuday's Craft & Gift do not warrant any of the products sold to customers. Refer to the manufacture's warranty for specific instruction and/or information.

SHIPPING TO THE BUYERS DESTINATION ADDRESS

The United States Postal Service and UPS will require signature from someone at that residence. All packages delivered are confirmed by the carrier and resident. If the destination address is a gated community, university dormitory or military base that information must be added to the order at the time of address processing. If the package is not deliverable, it will become the purchaser's responsibility to pick up the item(s) from the carriers location. Thereafter, the package will be returned to our facility as undeliverable. Once the package is returned, examined and found to be in resale condition, a partial refund will be issued. Please refer to our Return Policy for fees that affect your order. The residents name must appear on the shipping address as either:

1. Receiver of the package, or
2. In-Care-Of the package.

As a United States of America customer it is your responsibility to use the United States Postal Address System that is typical for any postage mailed letter or package. Not following this system will result in delayed shipment of your order, or can result in delivery to another address. Insurance does not cover errors for incorrect delivery address. For international orders customers must follow their countries accepted Postal Address System. Not following this system will result in delayed shipment of your order, or can result in delivery to another address. Insurance does not cover errors for incorrect delivery address. In either circumstance where the incorrect address is given no refund will be issued, unless the package is re-delivered to our facility in resalable condition.

Insurance

Shipping insurance covers damage to the contents of the package and delivery to the incorrect address by the shipping carrier. The insurance does not cover incorrect delivery addresses given to us by the customer.